Frequently Asked Questions
Everything you need to know about your Dansko experience.
How do I determine my correct size in Dansko footwear?
Dansko shoes are sized according to European (EU) whole size standards. To find your perfect fit, we recommend consulting our size chart which converts EU sizes to US standards. For our iconic clogs, there should be about a pinky-finger width between your heel and the back of the shoe.
What is your return policy for online orders?
We offer a 30-day return policy for products purchased directly through our website. Items must be in their original, unworn condition and include all original packaging to be eligible for a full refund.
How long does shipping typically take?
Standard shipping usually takes 3 to 7 business days within the continental United States. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Are Dansko shoes slip-resistant?
Many of our professional collections feature slip-resistant outsoles that meet or exceed ASTM standards for slip resistance on wet, dry, and oily-wet surfaces, making them ideal for healthcare and hospitality environments.
How should I clean and maintain my Dansko shoes?
Care instructions vary by material. For smooth leathers, a damp soapy cloth or sponge can be used to remove surface dirt. For suede or nubuck, we recommend using a specialized brush and a water-repellent spray to maintain the finish.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay for a secure and fast checkout process.